Slotsgem Privacy Policy

At Slotsgem, we respect your privacy and are committed to protecting the personal data you share with us when you visit slotsgem.com or use our services. This Privacy Policy explains what information we collect, why we collect it, how we use it and what rights you have regarding your data. By registering a Slotsgem casino account or browsing our site, you agree to the practices described below.

Who We Are

Our platform is operated by Latcas B.V., registered in Curacao under company number 165403 and incorporated in 2023. We hold a licence issued by the Curacao Gaming Control Board, licence No. OGL/2024/1676/0905. Here at Slotsgem, we serve players across Australia, Canada, Germany, Austria, New Zealand, Spain, Poland, Czech Republic, Portugal, Italy, Greece, Hungary, Finland and France, with localised versions of our site offered in multiple languages, including English, Deutsch, Espanol, Polski, Cesky, Portugues, Italiano, Ellinika, Magyar, Suomi and Francais.

Information We Collect

We collect several categories of data in order to provide our games, process payments and comply with our licensing obligations. When you create a Slotsgem casino account, we ask for identifying details such as your name, date of birth, address, email and phone number. We also collect financial information needed to process deposits and withdrawals through methods such as Visa, Mastercard, Skrill, Neteller, eZeeWallet, Jeton, bank transfer and supported cryptocurrencies.

• We gather registration data, including your name, contact details and date of birth
• We record deposit and withdrawal information to process transactions securely
• We track your gaming activity, including bets placed, bonuses used and wagering progress
• We collect technical data such as your IP address, device type, browser and operating system
• We store verification documents submitted during our know-your-customer checks
• We log communications you have with our customer support team via live chat, email or contact form

How We Use Your Data

Our VegasHero-style approach to data handling — tailored here for Slotsgem — means we only use your information for clearly defined purposes. We use your data to verify your identity, process deposits and withdrawals, administer bonuses such as our welcome package and VIP Club rewards, prevent fraud and money laundering, and provide customer support. We also use aggregated data to improve our game library, which includes titles from more than 100 providers such as NetEnt, Pragmatic Play, Play'n GO and Evolution.

At SlotsGem, we may also use your contact details to send you information about promotions, including our Friday reload bonus, Prize Drops and Fortune Wheel offers, unless you have opted out of marketing communications.

Legal Basis for Processing

We process your personal data because it is necessary to perform our contract with you, to comply with our regulatory obligations under our Curacao licence, and, where applicable, based on your consent for marketing communications. You may withdraw consent at any time by contacting our support team.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate slotsgem.com, remember your preferences, keep you logged in and analyse how you use our desktop, mobile browser and app versions. Our Slotsgem app, available for Android, and our mobile-optimised browser version for iOS, also rely on similar tracking tools to function properly. You can manage cookie settings through your browser, though disabling certain cookies may affect site functionality.

Sharing Your Information

We do not sell your personal data. However, we may share information with trusted third parties who help us run our business, including:

• Payment providers that process deposits and withdrawals, including wire transfer partners for larger transactions
• Identity verification and anti-fraud services
• Game and live dealer providers, such as Evolution, Pragmatic Play Live and BetGames, where necessary for gameplay
• Regulatory bodies, including the Curacao Gaming Control Board, when legally required
• IT and hosting providers that support our infrastructure

Our Slotsgem team ensures that any third party handling your data is bound by confidentiality obligations and adequate data protection standards.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with legal, tax and anti-money-laundering requirements. Transaction records, verification documents and communication logs may be kept even after account closure, as required by applicable regulations.

Your Rights

You have a number of rights regarding the personal data we hold about you. We want you to feel confident that your information is handled fairly and transparently.

• You can request access to the personal data we hold about you
• You can ask us to correct inaccurate or incomplete information
• You can request deletion of your data, subject to our legal retention obligations
• You can object to or restrict certain types of processing, including marketing
• You can request a copy of your data in a portable format
• You can withdraw consent for marketing communications at any time

To exercise any of these rights, you can contact our support team at [email protected], and we will respond within a reasonable timeframe.

Account Security

We take appropriate technical and organisational measures to protect your data from unauthorised access, loss or misuse. Our systems use encryption for sensitive transactions, and we restrict access to personal data to employees and partners who need it to perform their duties. You also play a role in keeping your account secure, and we recommend using a strong password and never sharing your login details.

Minors and Age Verification

Our services are intended only for individuals who have reached the legal age of gambling in their jurisdiction. We do not knowingly collect data from minors, and we may request identification documents to verify your age before processing withdrawals or activating bonuses.

International Data Transfers

Because we serve players across multiple countries, including Australia, Canada, Germany and other European markets, your data may be transferred and processed outside your country of residence. We ensure such transfers are carried out with appropriate safeguards in line with applicable data protection standards.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. We encourage you to review this page periodically. Continued use of slotsgem.com after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about how we collect, use or protect your personal data, our support team is available 24/7 via live chat, or you can reach us by email at [email protected]. We are committed to addressing your privacy concerns promptly and transparently.